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Client Freedom and Meaningful Targets
(see also Confidence and Trust)
You need to feel comfortable with your provider. Some examples of what we do to meet this need are:
- explain what is going to happen in everyday language with minimal use of web jargon (without explanation)
- create service accounts which clients' control even if we are managing the account for the client
- provide websites with content management systems so that the client can choose who maintains the content
- report on website visits from ranking work not just search rank
- report on the website behaviour of visitors produced from internet marketing, not just the number of visits
Choice, Resilience, Scaleability and Deeper Expertise
Our competitors usually have access to less than 25 people to fulfil client work, resulting in only 3 or 4 people to fulfil each role, e.g. graphic design, website building, copywriting, internet advertising, social media expert, SEO specialist. We utilise a wide range of local and worldwide alliances to fulfil these specialist roles - thus allowing us to offer a far greater range of skills, greater scalability and greater resilience without the fixed overhead costs. Our clients have access to a 'virtual' headcount of several hundred but still enjoy the benefit of a single supplier.
The world of internet consultancy is sadly full of companies promising the world and under-delivering. We only promise what we honestly feel we can deliver. There are situations where we can only deliver when clients take specified actions: But assuming that such actions are completed, we will work until we have delivered all expliitly agreed requirements or, in the minute percentage of cases where this isn't possible, you will be charged nothing.
The provision of up to date guidance, services and products on business use of the web requires continuous external as well as self-taught education. Living Streams devotes a minimum of 10% of its time to this activity - attending relevant conferences, webinars and training events.
Clients' needs change over time - to satisfy each client's requirements at any time, we flexibly offer advice, support and implementation. Clients also often have providers or employees with whom they are totally satisfied for specialisms such as website build / maintenance and graphic design: In these situations, we happily work as a part of the team.
Most business use of the web is inherently competitive. Helping clients to succeed therefore requires innovation to deliver better results. As an engineering based internet consultancy, innovation is a bed-rock of our client services. Our whole approach is based on finding solutions to business needs rather than selling particular services or products.
Our clients benefit from digital business consultancy and internet marketing consultancy services as well as website design or visitor generation.
They benefit from the provision of web services / products being approached from a business standpoint. Underpinned by substantial experience successfully managing corporate units with 200+ people and £20M+ turnover.
A key Living Streams difference is that it is led by a Chartered Engineer. This professional standing is awarded in recognition of combined theory and practical skills which takes a minimum of 5 years to obtain.
It indicates the ability and desire to generate practical commercial solutions, objectively measure results, achieve continuous improvement and utilise new developments. A recognition of repeatable capability rather a few carefully selected case studies.